Terms and Conditions

Terms & Conditions of Use

Use of the amazingbobbleheads.com website (www.amazingbobbleheads.com) - a division of the company Amazing Bobbleheads, or any of its services implies acceptance of these Terms and Conditions. To protect your own interests please read our Terms and Conditions carefully before accepting them. If you are uncertain as to your rights or want any explanation about our Terms and Conditions, please email info@amazingbobbleheads.com. We invite you to print these Terms and Conditions or we can email them to you upon request. These Terms and Conditions contain the whole of our agreement relating to your purchase including information about our pricing and contact details. They cannot be varied unless an approval to do so is signed by the Owner or Director of the Company Amazing Bobbleheads (a limited liability company)/ www.amazingbobbleheads.com. If any part of these Terms and Conditions are declared void for unfairness pursuant to the Unfair Terms in Consumer Contract Regulations 1999, the remaining contract shall continue to bind the parties excluding the specific unfair terms exception(s).

Resale or Third Party Supply 

Even without a prior written agreement all goods supplied are for personal use and are offered also for re-sale. We reserve the right to refuse to supply any person or company. If you are interested in re-selling our products in larger scale, please contact us in advance in order to become an approved affiliate. Currently, 2checkout.com and Ccnow.com are authorized retailers of our products.

Delivery Policy

All products are sent out via the shipping method you have selected during checkout (Standard Shipping, Priority Shipping or Express Shipping). We use EMS (USPS) as standard shipping method, and DHL, FEDEX or UPS for priority and express shipping. Production time has to be selected during checkout when placing the order as well. If we expect the delivery to take longer, we will notify you of any delays. The customer will be requested to provide billing and shipping address details during the ordering process. Amazing Bobbleheads will initiate the shipping to the shipping address (not the billing address), and the customer is liable to provide correct address details and to be available for delivery (Signature is required). 

Shipping - Once your dolls have been dispatched, the expected time in transit is between 2-8 business days depending on the shipping method selected and your worldwide location. We will not be held responsible or offer any form of refund for delays in the delivery of your doll as this is due to a third party and is out of our control. If there is a delay in responding to email communication within a 24 hour period then this will increase the expected delivery/ turnaround time-frame and customers should take this into consideration when expecting delivery of their doll. We will make all reasonable endeavors to adhere to the delivery times set out, but please note these are not guaranteed. If the packaging on the doll arrives damaged please check the doll at the time of delivery. If the doll is damaged please contact the courier company directly and obtain a complaint reference. Please also notify us of any problem within forty-eight hours of receiving the doll. Refunds for damaged products will be handled in accordance with the refund policy displayed on the Amazing Bobbleheads website (www.amazingbobbleheads.com).

Modifications 

In the event you require modifications to your bobblehead after receiving the initial pre-view / proof, 2-4 business days will be added to the normal turnaround/delivery timeframe as stated on the website in sculpting options. 

The customer is allowed to require up to 5 modifications after receiving the preview of the bobblehead. After the 5th modification request we consider the order cancelled.

Payment Methods

You can place your order using secure encryption (the Internet standard for secure transactions). Our secure payment service provider is PayPal. Please review the website www.paypal.com for detailed information. 2checkout.com, Inc. and CCNOW.com are our authorized retailers. All of our payment and purchase (from authorized retailers) options are 100% secure for our customers.

Amazingbobbleheads.com intends to provide you with the safest and most secure shopping experience possible. Since offerings and technologies change, we reserve the right to change, modify, add, or remove portions of our website at any time without prior notice.

Cancellation of Order & Refund Policy:

Refunds Before Shipping

Amazing Bobbleheads offers a "No questions asked“  money back guarantee that is valid during the creation process of your custom figurine. This means that you can cancel your order anytime pre-shipping. In order to avoid non-serious orders, a cancellation fee of 20% will be deducted from the payment you made when ordering.  This refund policy does not apply for bulk orders. In case you order more than one custom doll, the prototype (first sample) will be treated in accordance with our "No questions asked" money back guarantee, however, after the approval of the prototype by the customer, no more refunds are possible for the complete bulk order. 

Refunds After Shipping

Due to the fact that all of our products are custom made in accordance with the specifications provided by our customers, applicable laws don’t require us to accept returns or grant refunds. However, while we accept cancellations before shipping (for single orders - not bulk orders) we are unable to accept such cancellations after you have received the custom-made doll. Amazing Bobbleheads has complimentary proofing available for most sculpting options, thus, your satisfaction is guaranteed during the proofing process. 

Damages During Shipping

Our bobblehead dolls are very well-packed, and damages during shipping rarely occur. However, if this unlikely event happens to you, we will provide you with a replacement doll free of charge. In order to utilize the shipping insurance, we kindly ask our customers to open the parcels in the presence of the person delivering them. Please file a report with this person in case of a damage and please provide Amazing Bobbleheads with the file number and photos of the damaged dolls. The replacement doll will be shipped to you within 15 business days after providing the required information and documentation.

Data Protection & Privacy Policy 

We are committed to protecting your privacy and providing you with the means to make secure purchases. 

We will not sell or pass the information we collect on to any third parties. Where you have given your agreement we may use it to communicate with you by email when we have information we think may be of interest to you. In this section we refer to "personally identifiable information", which is information that enables us to identify you, such as your email address, name, and postal address. Like many e-commerce web sites AmazingBobbleheads.com works with PayPal, which is a 100% secure online payment service provider. Our chosen partners are securely managing all customer data in accordance with consumer data protection legislation. This is also applicable for our retail partners, such as ccnow.com and 2checkout.com. 

The website uses the following cookies: we are using Google Analytics. This cookie allows us to see information on user website activities, including, but not limited to page views, source and time spent on website. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular, and strive to give you more of the things you enjoy reading and watching.  Using Google Adwords / Bing ads /Yahoo ads code we are able to see which pages helped to contact from submission. This allows us to make better use of our paid search budget. We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future. We assume the right to display dolls completed for our customers on our website and facebook page, unless we receive written instructions not to use the images and finalized products. Furthermore, we assume the right to display company names and logos of our clients in the samples section of our website, unless we receive written instructions not to use them.

Contact and Corporate Details

The majority of our customers are based in the USA, UK, Canada and Australia. We have set up facilities in these countries in order to receive your hardcopy photographs. If you are based in the USA, you may send your hardcopy photographs to: 3503 Jack Northrop Ave, Hadthorne, CA 90250. If you are based in UK, you may send your hardcopy photographs to: 10, Foxclove Close, Stanwell 10, Middlesex, TW19 7UE, London. If you are based in Australia, you may send your hardcopy photographs to: 16981/26 Christinesen Rd, Stapylton QLD 4207. If you are based in Canada, you may send your hardcopy photographs to: 2312A Chemin Herron, Dorva,QC, HNS 1C5. Our operational physical headquarters is based in Tsar Osvoboditel Str. 27, BG-7800, and may be used as postal address for all international customers outside our key markets. Please note Portrait Painting accepts no responsibility for lost or damaged photos if sent to us via the mail. Amazing Bobbleheads is a limited liability company (EOOD) and DBA AmazingBobbleheads.com.  You may contact us at any time by phone: +1-323-458-5430 or email: admin@amazingbobbleheads.com.

General Terms

AmazingBobbleheads.com will make every effort to ensure that the website and other services are available continuously but reserves the right to modify, suspend, or discontinue all or any part at any time with or without notice. Unless specifically exempted, any new features, services, or software applications introduced shall be subject to these Terms and Conditions. We reserve the right to modify or replace these Terms and Conditions at any time. Any change shall be effective immediately after it appears on the website. Each time you use the service you are deemed to have accepted any such change. We accept no liability to the fullest extent allowed by law for the accuracy of information contained on the website that may contain technical inaccuracies or typographical errors. However this provision does not affect your statutory rights and remedies. We are cooperating with a specialized law office in each of our key markets (USA, Canada, UK & Australia) in order to protect and enforce our rights. 

In no circumstances will AmazingBobbleheads.com or its owner/directors be liable for any loss or damages, whether direct, or consequential arising out of: (a) your use of Amazing Bobbleheads website, services, or your inability to do so; (b) your reliance on any content and/or: (c) goods and services in any way associated with the site and services. (d) Taxes and duties which maybe be due in your state or country. We will not be liable to you for any loss or damage caused by us, our directors, our employees, our agents or the owner of this domain, in circumstances where: (a) there is no breach of duty of care owed to you by us or by any of our directors, our employees or agents; (b) such loss or damage is not a reasonably foreseeable result of any such breach; (c) any increase in loss or damage results from breach by you of any of these Terms and Conditions; (d) such loss or damage relates to any business or non-consumer loss or damage including, without limitation lost data, lost profits, and business interruptions. We source worldwide artists who send the custom figurines directly to our customers. It is the artist's and customers obligation to declare the value of the parcel. Our products are produced in the People Republic of China and shipped from this location directly to the customer. Amazing Bobbleheads is a limited liability company, and all possible liabilities are limited to the company's stock capital and the owners and directors of the company are held free of personal liability. We do not accept any responsibility for items held or delayed by Customs. We deliver to 40 countries around the world, and we are unable to keep track of all local import regulations. 

The agreement entered by the use of the AmazingBobbleheads.com website is governed by the Law of Amazing Bobbleheads’ Corporate headquarters and any legal dispute will be exclusively referred to its local courts. Amazing Bobbleheads does not claim that the corporation was explicitly featured on all TV channels (or their websites) whose logos are displayed on the website's homepage. However, Amazing Bobbleheads claims, that its unusual product type (bobbleheads, custom figurines) was featured on these TV channels (or their websites) and implies this by publishing their logos.  All products are made to order and are custom made. We will send you a photo of the completed product for your approval (if sculpting option implies proofing). We reserve the right to alter prices for new orders without prior notice. Prices for orders in progress will not be altered. Once you have received your figurine if the text/nameplate on the base is missing or damaged we will action a refund for the amount paid for this added extra at the time of placing your order.

Copyright

All images on our site are either licensed or in the public domain because their copyright has expired. This applies to the United States, Canada, the European Union and those countries with a fixed copyright term durations. However, mistakes do happen. If you find any content on this website that you believe to be under copyright protection, please contact us immediately and it will be removed. In addition, faithful reproductions of original works cannot attract copyright in the U.S. according to the rule in Bridgeman Art Library vs. Corel Corp. Also the U.S. fair use laws are explicitly to be considered. The customer accepts by ordering that we have the right to publish the custom product on our website or Facebook. However, if notified by the customer in advance, we will ensure that the products are not published by us (or removed).  

For all custom products offered by Amazing Bobbleheads, customers are both responsible and liable for the images they upload or send by email. AmazingBobbleheads.com creates derivative works on customers' behalf based on photographs provided by the customer or stock images of public domain. Responsibility to ensure that the image is in the public domain, use is within fair use provisions or that any copyright permissions required have been granted remains with the customer.